By Charles Betzler
The Sapulpa Herald reached out to Cox Communications for clarification on the telecom company’s disaster response.
“Cox has had crews out day and night since the storm assessing damage and making preliminary repairs,” said Director of Communications Christine Martin. “Because our service is connected to power lines, completion of our assessment can only be done once our neighbors at the power company can complete their work.”
Martin says that Cox repairmen often have to be cleared by electrical contractors before they can begin repairing their own equipment.
“As power comes back up and it is safe to do so, we will move into the damaged areas and restore Cox services,” she said. “We are prioritizing emergency preparedness facilities, first responders, medical and nursing facilities, and schools in our restoration efforts.”
Cox is asking for patience as they work to get into the hard-to-reach areas, particularly those to the north and east of Sapulpa.
“Because of the extensive tree damage, there are some areas which are hard to navigate through or impossible to access. We are working closely with other service companies to access these areas as soon as it is safe to do so,” Martin said.
In addition, Martin said that Cox is bringing in colleagues from other Cox markets to assist with repairs over coming days.
Martin says safety remains Cox’s first priority to their customers, urging them not to touch downed lines.
If your power is on but you have no internet, first try resetting your Cox equipment by unplugging then plugging in your devices.
Those looking for more information can visit our storm recovery page at the cox.com Disaster Support Page
